Returns & Exchanges
At OOONO, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any item within 30 days of delivery provided it is in its original condition.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Ship the Items
Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing